The Customer Feedback Center (CFC) offers an integrated suite of tools designed to meet the most stringent Customer Support, Beta Testing and Enterprise Feedback Management requirements. Each of these in-depth features are modular in nature, allowing your company to implement a feature capacity and volume-level that meets your initial needs, yet allows you to grow as usage increases. A detailed overview of the functionality and benefits of the features found within the Customer Feedback Center includes:
- Document and File Management
- Knowledge Base, FAQs and Discussion Forums
- Mass Email Marketing
- Administration Tools
- Feedback Forms and Surveys
- Reporting and System Usage Dashboards
- Customer Activity Dashboards
- Salesforce.com® Integration
- Multi-Language Capabilities
- Product Lifecycle and Beta Testing
“The Customer Feedback Center (CFC) is an incredible tool! It is essentially our communication portal for our Beta testing, allowing us to have everything readily available for our Beta sites and engineers in one concise place. I can’t imagine doing our Beta testing without the use of the CFC."
Beta Program Manager, MOTOROLA
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